You’ve got questions. We’ve got answers.
Is there an age limit for these NYE events?
Yes, guests must be 21+ to attend.
Are food and alcohol included as part of the ticket packages?
Yes, alcohol and appetizers are included with tickets. Please see the details on each separate event page as there will be variations depending on the venue.
What do the ticket “tiers” mean when accompanying a general or VIP admission?
There is no difference in package or event inclusions when it comes to ticket “tiers”. Quite simply, tiers refer only to price increases as event inventory becomes lower or closer to the event. The sooner you can buy, the lower the price will be.
Is there a dress code for these NYE events?
It is recommended for guests to “dress to impress.” Wearing hats or tennis shoes that may violate standard venue dress code should be avoided. Don’t take a risk on such an important night.
Do we need to purchase a table?
Only General Admission tickets are required to enter the venue. Table packages are optional, and a great way to secure real estate, additional product and service for your group.
Do I need to buy a ticket if I bought a table?
In nearly all cases, YES. Please see the details on each separate event page for specifics. Most commonly, tables are sold separately (and in addition) to General Admission tickets, since tables are an optional upgrade. If an event sells tickets WITH a table package, it will be clearly indicated that it includes a set number of tickets to match the table package. However, guests should most often error on the side of needing to buy General Admission as well.
What are the appetizers / food that will be served?
Food offerings will vary by location and menu, and will often include passed appetizers or buffet bites. For more info, please contact the Event Specialist listed on the dedicated event page.
What is your cancelation / refund policy?
All sales are final and non-refundable. Tickets are transferable, however. Much like a concert, show, or sporting event… once a ticket is purchased it is final. The person who bought the ticket does not have to be the attendee who uses the ticket. In the case that you can no longer attend, please re-sell or “gift” your tickets for use.
Does the name on the ticket need to match?
No, the name on the ticket does not need to match your ID. Bar codes on tickets can only be scanned once, then that ticket becomes void.
I can’t find my ticket. What do I do?
Tickets will be emailed to the email address submitted when buying tickets. If you do not receive an email, please check your spam folder first. If you still cannot find your tickets, please visit the specific ticket page used at purchase and follow prompts by the ticket provider for how to locate/re-send your tickets with your login created at checkout.
Have further questions? Contact us.
